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We are providing an update on the ongoing service disruption. The Middle East (UAE) Region (ME-CENTRAL-1) has suffered damage as a result of the conflict in the Middle East and is currently unable to reliably support customer applications. While some workloads continue to function normally, we strongly recommend customers migrate all accessible resources to other Regions and restore inaccessible resources from remote backups as soon as possible. Relevant billing operations are currently suspended while we restore normal operations in this AWS Region. This process is expected to take several months.

RingCentral Operations teams have identified the cause of the issue and performed corrective actions to partially mitigate impact. We are continuing investigations to determine the necessary steps to fully resolve the issue. If you are experiencing this issue, please contact customer care. The next update will be provided in the morning of July 31st or when a significant change in status occurs.